---
title: MO® Compliance Chat | Constructive compliance (2)
description: Constructive compliance | MO® Compliance Chat (2)
---

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# The Model Office Blog

[![](https://resources.model-office.co.uk/hubfs/compliance_net.jpg)](https://resources.model-office.co.uk/fcacompliantsdata-tcf-regtech)

## [The FCA Complaints data, TCF and #RegTech](https://resources.model-office.co.uk/fcacompliantsdata-tcf-regtech)

 \[fa icon="calendar'\] May 2, 2018, 1:43:30 PM / by [Chris Davies](https://resources.model-office.co.uk/author/chris-davies) posted in [Financial regulation](https://resources.model-office.co.uk/topic/financial-regulation), [Financial business development](https://resources.model-office.co.uk/topic/financial-business-development), [fintech](https://resources.model-office.co.uk/topic/fintech), [regtech](https://resources.model-office.co.uk/topic/regtech), [Constructive compliance](https://resources.model-office.co.uk/topic/constructive-compliance), [Risk management](https://resources.model-office.co.uk/topic/risk-management), [practice management](https://resources.model-office.co.uk/topic/practice-management), [FCA](https://resources.model-office.co.uk/topic/fca), [advice](https://resources.model-office.co.uk/topic/advice), [HMT](https://resources.model-office.co.uk/topic/hmt), [suitability](https://resources.model-office.co.uk/topic/suitability), [FAWG](https://resources.model-office.co.uk/topic/fawg), [FAMR](https://resources.model-office.co.uk/topic/famr), [Fitbit](https://resources.model-office.co.uk/topic/fitbit), [MiFIDII](https://resources.model-office.co.uk/topic/mifidii), [Data](https://resources.model-office.co.uk/topic/data), [GDPR](https://resources.model-office.co.uk/topic/gdpr), [Chatbot](https://resources.model-office.co.uk/topic/chatbot), [Culture](https://resources.model-office.co.uk/topic/culture), [Enforcement](https://resources.model-office.co.uk/topic/enforcement), [supervision](https://resources.model-office.co.uk/topic/supervision), [audit](https://resources.model-office.co.uk/topic/audit)

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**The FCA complaints data can read like the opening credits of a disaster movie: LIBOR rate rigging, Long term Care, Payment Protection Insurance miss-selling, product and fund churning, (are you already switching off yet), this results in an industry tarred with a brush that has seemingly painted graffiti all over the Treating Customer Fairly (TCF) principles.**

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[![](https://resources.model-office.co.uk/hubfs/Screen%20Shot%202017-10-04%20at%2020.52.03.png)](https://resources.model-office.co.uk/mocompliancechatupdate)

## [What's New with MO® Compliance Chat?](https://resources.model-office.co.uk/mocompliancechatupdate)

 \[fa icon="calendar'\] Apr 18, 2018, 8:07:23 PM / by [Chris Davies](https://resources.model-office.co.uk/author/chris-davies) posted in [Financial regulation](https://resources.model-office.co.uk/topic/financial-regulation), [Financial business development](https://resources.model-office.co.uk/topic/financial-business-development), [fintech](https://resources.model-office.co.uk/topic/fintech), [regtech](https://resources.model-office.co.uk/topic/regtech), [Constructive compliance](https://resources.model-office.co.uk/topic/constructive-compliance), [Risk management](https://resources.model-office.co.uk/topic/risk-management), [practice management](https://resources.model-office.co.uk/topic/practice-management), [FCA](https://resources.model-office.co.uk/topic/fca), [advice](https://resources.model-office.co.uk/topic/advice), [HMT](https://resources.model-office.co.uk/topic/hmt), [suitability](https://resources.model-office.co.uk/topic/suitability), [FAWG](https://resources.model-office.co.uk/topic/fawg), [FAMR](https://resources.model-office.co.uk/topic/famr), [Fitbit](https://resources.model-office.co.uk/topic/fitbit), [MiFIDII](https://resources.model-office.co.uk/topic/mifidii), [Data](https://resources.model-office.co.uk/topic/data), [GDPR](https://resources.model-office.co.uk/topic/gdpr), [Chatbot](https://resources.model-office.co.uk/topic/chatbot), [Culture](https://resources.model-office.co.uk/topic/culture), [Enforcement](https://resources.model-office.co.uk/topic/enforcement), [supervision](https://resources.model-office.co.uk/topic/supervision), [FCAbusinessplan](https://resources.model-office.co.uk/topic/fcabusinessplan), [audit](https://resources.model-office.co.uk/topic/audit)

[\[fa icon="comment"\] 0 Comments](https://resources.model-office.co.uk/mocompliancechatupdate#comments-listing)

**MO® represents an industry first in many ways. Not only is MO® a standalone Artificial Intelligence driven compliance chat bot, but she also offers 24/7 service and her knowledge base is programmed with the very latest from the FCA handbook, their papers plus other directives such as MiFID II, AML 4, SM&CR and the GDPR. Essentially, MO® is now empowered to perform a regulatory audit. **

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[![](https://resources.model-office.co.uk/hubfs/Screen%20Shot%202018-04-10%20at%2013.43.26.png)](https://resources.model-office.co.uk/fcabusinessplan18/19)

## [The FCA Business Plan '18/19](https://resources.model-office.co.uk/fcabusinessplan18/19)

 \[fa icon="calendar'\] Apr 10, 2018, 1:57:30 PM / by [Chris Davies](https://resources.model-office.co.uk/author/chris-davies) posted in [Financial regulation](https://resources.model-office.co.uk/topic/financial-regulation), [Financial business development](https://resources.model-office.co.uk/topic/financial-business-development), [fintech](https://resources.model-office.co.uk/topic/fintech), [regtech](https://resources.model-office.co.uk/topic/regtech), [Constructive compliance](https://resources.model-office.co.uk/topic/constructive-compliance), [Risk management](https://resources.model-office.co.uk/topic/risk-management), [practice management](https://resources.model-office.co.uk/topic/practice-management), [FCA](https://resources.model-office.co.uk/topic/fca), [advice](https://resources.model-office.co.uk/topic/advice), [HMT](https://resources.model-office.co.uk/topic/hmt), [suitability](https://resources.model-office.co.uk/topic/suitability), [FAWG](https://resources.model-office.co.uk/topic/fawg), [FAMR](https://resources.model-office.co.uk/topic/famr), [Fitbit](https://resources.model-office.co.uk/topic/fitbit), [MiFIDII](https://resources.model-office.co.uk/topic/mifidii), [Data](https://resources.model-office.co.uk/topic/data), [GDPR](https://resources.model-office.co.uk/topic/gdpr), [Chatbot](https://resources.model-office.co.uk/topic/chatbot), [Culture](https://resources.model-office.co.uk/topic/culture), [Enforcement](https://resources.model-office.co.uk/topic/enforcement), [supervision](https://resources.model-office.co.uk/topic/supervision), [FCAbusinessplan](https://resources.model-office.co.uk/topic/fcabusinessplan)

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**The Financial Conduct Authority (FCA) yesterday published its Business Plan for 2018/19 that sets out the key priorities for the coming year.**

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[![](https://resources.model-office.co.uk/hubfs/Screen%20Shot%202017-11-09%20at%2016.25.36-1.png)](https://resources.model-office.co.uk/digital-compliance)

## [The FCA, Digital compliance and benchmarking your performance](https://resources.model-office.co.uk/digital-compliance)

 \[fa icon="calendar'\] Mar 28, 2018, 5:25:01 PM / by [Chris Davies](https://resources.model-office.co.uk/author/chris-davies) posted in [Financial regulation](https://resources.model-office.co.uk/topic/financial-regulation), [Financial business development](https://resources.model-office.co.uk/topic/financial-business-development), [fintech](https://resources.model-office.co.uk/topic/fintech), [regtech](https://resources.model-office.co.uk/topic/regtech), [Constructive compliance](https://resources.model-office.co.uk/topic/constructive-compliance), [Risk management](https://resources.model-office.co.uk/topic/risk-management), [practice management](https://resources.model-office.co.uk/topic/practice-management), [FCA](https://resources.model-office.co.uk/topic/fca), [advice](https://resources.model-office.co.uk/topic/advice), [HMT](https://resources.model-office.co.uk/topic/hmt), [suitability](https://resources.model-office.co.uk/topic/suitability), [FAWG](https://resources.model-office.co.uk/topic/fawg), [FAMR](https://resources.model-office.co.uk/topic/famr), [Fitbit](https://resources.model-office.co.uk/topic/fitbit), [MiFIDII](https://resources.model-office.co.uk/topic/mifidii), [Data](https://resources.model-office.co.uk/topic/data), [GDPR](https://resources.model-office.co.uk/topic/gdpr), [Chatbot](https://resources.model-office.co.uk/topic/chatbot), [Culture](https://resources.model-office.co.uk/topic/culture), [Enforcement](https://resources.model-office.co.uk/topic/enforcement), [supervision](https://resources.model-office.co.uk/topic/supervision), [ThomsonReuters,](https://resources.model-office.co.uk/topic/thomsonreuters)

[\[fa icon="comment"\] 0 Comments](https://resources.model-office.co.uk/digital-compliance#comments-listing)

This week we spoke at the Thomson Reuters Risk and Compliance Summit about the introduction of Artificial Intelligence to Compliance and Risk management. 

[Read More \[fa icon="long-arrow-right"\]](https://resources.model-office.co.uk/digital-compliance)

[![](https://resources.model-office.co.uk/hubfs/spotting-the-banana-skins-avoiding-fca-enforcement-through-better-compliance-oversight-4-638.jpg)](https://resources.model-office.co.uk/fcaenforcement-0)

## [The FCA Approach to Supervision and Enforcement](https://resources.model-office.co.uk/fcaenforcement-0)

 \[fa icon="calendar'\] Mar 23, 2018, 11:54:23 AM / by [Chris Davies](https://resources.model-office.co.uk/author/chris-davies) posted in [Financial regulation](https://resources.model-office.co.uk/topic/financial-regulation), [Financial business development](https://resources.model-office.co.uk/topic/financial-business-development), [fintech](https://resources.model-office.co.uk/topic/fintech), [regtech](https://resources.model-office.co.uk/topic/regtech), [Constructive compliance](https://resources.model-office.co.uk/topic/constructive-compliance), [Risk management](https://resources.model-office.co.uk/topic/risk-management), [practice management](https://resources.model-office.co.uk/topic/practice-management), [FCA](https://resources.model-office.co.uk/topic/fca), [advice](https://resources.model-office.co.uk/topic/advice), [HMT](https://resources.model-office.co.uk/topic/hmt), [suitability](https://resources.model-office.co.uk/topic/suitability), [FAWG](https://resources.model-office.co.uk/topic/fawg), [FAMR](https://resources.model-office.co.uk/topic/famr), [Fitbit](https://resources.model-office.co.uk/topic/fitbit), [MiFIDII](https://resources.model-office.co.uk/topic/mifidii), [Data](https://resources.model-office.co.uk/topic/data), [GDPR](https://resources.model-office.co.uk/topic/gdpr), [Chatbot](https://resources.model-office.co.uk/topic/chatbot), [Culture](https://resources.model-office.co.uk/topic/culture), [Enforcement](https://resources.model-office.co.uk/topic/enforcement), [supervision](https://resources.model-office.co.uk/topic/supervision)

[\[fa icon="comment"\] 0 Comments](https://resources.model-office.co.uk/fcaenforcement-0#comments-listing)

When the FCA launched its [Mission](https://www.fca.org.uk/publications/corporate-documents/our-mission), it committed to publishing a series of documents that would explain its approach to regulation in more depth. These articulate how the FCA carries out its main activities, aiming to provide transparency to its thought process and decision-making. 

[Read More \[fa icon="long-arrow-right"\]](https://resources.model-office.co.uk/fcaenforcement-0)

[![](https://resources.model-office.co.uk/hubfs/How%20Culture%20Works%20Model.jpg)](https://resources.model-office.co.uk/fcaculture)

## [The FCA Cultural Change focus and RegTech](https://resources.model-office.co.uk/fcaculture)

 \[fa icon="calendar'\] Mar 16, 2018, 3:18:25 PM / by [Chris Davies](https://resources.model-office.co.uk/author/chris-davies) posted in [Financial regulation](https://resources.model-office.co.uk/topic/financial-regulation), [Financial business development](https://resources.model-office.co.uk/topic/financial-business-development), [fintech](https://resources.model-office.co.uk/topic/fintech), [regtech](https://resources.model-office.co.uk/topic/regtech), [Constructive compliance](https://resources.model-office.co.uk/topic/constructive-compliance), [Risk management](https://resources.model-office.co.uk/topic/risk-management), [practice management](https://resources.model-office.co.uk/topic/practice-management), [FCA](https://resources.model-office.co.uk/topic/fca), [advice](https://resources.model-office.co.uk/topic/advice), [HMT](https://resources.model-office.co.uk/topic/hmt), [suitability](https://resources.model-office.co.uk/topic/suitability), [FAWG](https://resources.model-office.co.uk/topic/fawg), [FAMR](https://resources.model-office.co.uk/topic/famr), [Fitbit](https://resources.model-office.co.uk/topic/fitbit), [MiFIDII](https://resources.model-office.co.uk/topic/mifidii), [Data](https://resources.model-office.co.uk/topic/data), [GDPR](https://resources.model-office.co.uk/topic/gdpr), [Chatbot](https://resources.model-office.co.uk/topic/chatbot), [Culture](https://resources.model-office.co.uk/topic/culture)

[\[fa icon="comment"\] 0 Comments](https://resources.model-office.co.uk/fcaculture#comments-listing)

**Diversity is the Key to improving Retail Financial Services Culture**

[Read More \[fa icon="long-arrow-right"\]](https://resources.model-office.co.uk/fcaculture)

[![](https://resources.model-office.co.uk/hubfs/Capture-1080x675.jpg)](https://resources.model-office.co.uk/gdpr-disclaimers-privacy-notice)

## [The GDPR Overview, Disclaimers and Privacy Notices](https://resources.model-office.co.uk/gdpr-disclaimers-privacy-notice)

 \[fa icon="calendar'\] Feb 26, 2018, 3:18:54 PM / by [Chris Davies](https://resources.model-office.co.uk/author/chris-davies) posted in [Financial regulation](https://resources.model-office.co.uk/topic/financial-regulation), [Financial business development](https://resources.model-office.co.uk/topic/financial-business-development), [fintech](https://resources.model-office.co.uk/topic/fintech), [client engagement](https://resources.model-office.co.uk/topic/client-engagement), [regtech](https://resources.model-office.co.uk/topic/regtech), [Constructive compliance](https://resources.model-office.co.uk/topic/constructive-compliance), [Risk management](https://resources.model-office.co.uk/topic/risk-management), [practice management](https://resources.model-office.co.uk/topic/practice-management), [FCA](https://resources.model-office.co.uk/topic/fca), [advice](https://resources.model-office.co.uk/topic/advice), [HMT](https://resources.model-office.co.uk/topic/hmt), [suitability](https://resources.model-office.co.uk/topic/suitability), [FAWG](https://resources.model-office.co.uk/topic/fawg), [FAMR](https://resources.model-office.co.uk/topic/famr), [Fitbit](https://resources.model-office.co.uk/topic/fitbit), [MiFIDII](https://resources.model-office.co.uk/topic/mifidii), [Data](https://resources.model-office.co.uk/topic/data), [GDPR](https://resources.model-office.co.uk/topic/gdpr), [Chatbot](https://resources.model-office.co.uk/topic/chatbot)

[\[fa icon="comment"\] 0 Comments](https://resources.model-office.co.uk/gdpr-disclaimers-privacy-notice#comments-listing)

**Introduction:** We publish our GDPR Unwrapped guide shortly, one key area covered is the GDPR adds new layers of data protection onto the existing Data Protection Act (DPA). One of the key areas that need focus are the client documents your firm has in place with your clients. These could be:

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## [MO® and your new regulatory dashboard](https://resources.model-office.co.uk/mo-product-update-15-0)

 \[fa icon="calendar'\] Jan 30, 2018, 12:46:12 PM / by [Chris Davies](https://resources.model-office.co.uk/author/chris-davies) posted in [Financial regulation](https://resources.model-office.co.uk/topic/financial-regulation), [Financial business development](https://resources.model-office.co.uk/topic/financial-business-development), [fintech](https://resources.model-office.co.uk/topic/fintech), [client engagement](https://resources.model-office.co.uk/topic/client-engagement), [regtech](https://resources.model-office.co.uk/topic/regtech), [Constructive compliance](https://resources.model-office.co.uk/topic/constructive-compliance), [Risk management](https://resources.model-office.co.uk/topic/risk-management), [practice management](https://resources.model-office.co.uk/topic/practice-management), [FCA](https://resources.model-office.co.uk/topic/fca), [advice](https://resources.model-office.co.uk/topic/advice), [HMT](https://resources.model-office.co.uk/topic/hmt), [suitability](https://resources.model-office.co.uk/topic/suitability), [FAWG](https://resources.model-office.co.uk/topic/fawg), [FAMR](https://resources.model-office.co.uk/topic/famr), [Fitbit](https://resources.model-office.co.uk/topic/fitbit), [MiFIDII](https://resources.model-office.co.uk/topic/mifidii), [Data](https://resources.model-office.co.uk/topic/data), [GDPR](https://resources.model-office.co.uk/topic/gdpr), [Chatbot](https://resources.model-office.co.uk/topic/chatbot)

[\[fa icon="comment"\] 0 Comments](https://resources.model-office.co.uk/mo-product-update-15-0#comments-listing)

With much hype and a small amount of derision, we now await the financial services [Pensions Dashboard project](https://pensionsdashboardproject.uk), due to deliver its pension aggregated information and transparency services to pension investors by 2019. Its role is to allow investors:

[Read More \[fa icon="long-arrow-right"\]](https://resources.model-office.co.uk/mo-product-update-15-0)

## [MO® the Chatbot launch](https://resources.model-office.co.uk/mo-product-update-14)

 \[fa icon="calendar'\] Jan 19, 2018, 1:18:32 PM / by [Chris Davies](https://resources.model-office.co.uk/author/chris-davies) posted in [Financial regulation](https://resources.model-office.co.uk/topic/financial-regulation), [Financial business development](https://resources.model-office.co.uk/topic/financial-business-development), [fintech](https://resources.model-office.co.uk/topic/fintech), [client engagement](https://resources.model-office.co.uk/topic/client-engagement), [regtech](https://resources.model-office.co.uk/topic/regtech), [Constructive compliance](https://resources.model-office.co.uk/topic/constructive-compliance), [Risk management](https://resources.model-office.co.uk/topic/risk-management), [practice management](https://resources.model-office.co.uk/topic/practice-management), [FCA](https://resources.model-office.co.uk/topic/fca), [advice](https://resources.model-office.co.uk/topic/advice), [HMT](https://resources.model-office.co.uk/topic/hmt), [suitability](https://resources.model-office.co.uk/topic/suitability), [FAWG](https://resources.model-office.co.uk/topic/fawg), [FAMR](https://resources.model-office.co.uk/topic/famr), [Fitbit](https://resources.model-office.co.uk/topic/fitbit), [MiFIDII](https://resources.model-office.co.uk/topic/mifidii), [Data](https://resources.model-office.co.uk/topic/data), [GDPR](https://resources.model-office.co.uk/topic/gdpr), [Chatbot](https://resources.model-office.co.uk/topic/chatbot)

[\[fa icon="comment"\] 0 Comments](https://resources.model-office.co.uk/mo-product-update-14#comments-listing)

With T**he FCA** now focusing on the implementation of **MiFIDII** and with the **SMCR and GDPR** also on the way, we are now seeing far more focus on disclosure, transparency, accountability, roles and responsibilities.

[Read More \[fa icon="long-arrow-right"\]](https://resources.model-office.co.uk/mo-product-update-14)

[![](https://resources.model-office.co.uk/hubfs/Screen%20Shot%202017-01-05%20at%2017.50.39.png)](https://resources.model-office.co.uk/yourpeople)

## [The SMCR and Emotional Intelligence–Model Office-MO Key 5: Your People](https://resources.model-office.co.uk/yourpeople)

 \[fa icon="calendar'\] Nov 24, 2017, 4:07:37 PM / by [Chris Davies](https://resources.model-office.co.uk/author/chris-davies) posted in [Benchmark, compliance, client centric](https://resources.model-office.co.uk/topic/benchmark-compliance-client-centric), [Financial regulation](https://resources.model-office.co.uk/topic/financial-regulation), [Financial business development](https://resources.model-office.co.uk/topic/financial-business-development), [fintech](https://resources.model-office.co.uk/topic/fintech), [client engagement](https://resources.model-office.co.uk/topic/client-engagement), [regtech](https://resources.model-office.co.uk/topic/regtech), [Constructive compliance](https://resources.model-office.co.uk/topic/constructive-compliance), [Risk management](https://resources.model-office.co.uk/topic/risk-management), [practice management](https://resources.model-office.co.uk/topic/practice-management), [FCA](https://resources.model-office.co.uk/topic/fca), [advice](https://resources.model-office.co.uk/topic/advice), [suitability](https://resources.model-office.co.uk/topic/suitability), [FAMR](https://resources.model-office.co.uk/topic/famr), [MiFIDII](https://resources.model-office.co.uk/topic/mifidii), [SMCR](https://resources.model-office.co.uk/topic/smcr), [Data](https://resources.model-office.co.uk/topic/data), [Systems and controls](https://resources.model-office.co.uk/topic/systems-and-controls)

[\[fa icon="comment"\] 0 Comments](https://resources.model-office.co.uk/yourpeople#comments-listing)

MO’s 5 keys act as your compliance and professional development foundations so you can map and self-audit your journey as a professional practice, to ensure you not only meet the regulatory rules: TCF, KYC, Suitability, MiFIDII, GDPR, SMCR but also benchmark against the FCA papers and good outcomes they covet and also track performance against your peers.

[Read More \[fa icon="long-arrow-right"\]](https://resources.model-office.co.uk/yourpeople)

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